1.You may return ANY item from Pawsroad in a new, unused condition for a refund of your money, within 45 days of the date of purchase, no questions asked.
 2.We are happy to provide refunds for any defective products or orders that do not arrive.Â
 3. We are happy to make an exchange if Our items do not fit or for any reason.
 4.Pet portrait items return policy, pls click here.
  Note:We do not pay the cost of return shipping.
  To initiate a return, exchange or return. Please send the massage with the order number to our email:vip@pawsroad.com. Our Customer Service will respond within 48 hours....Â
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Note:Do not send your return to the address on your package. We will inform you of the correct address by email.
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If you have any questions, please do not hesitate to contact us.
Our Email Address:vip@pawsroad.comÂ