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Return Policy

Return Guarantee

  1.You may return ANY item from Pawsroad in a new, unused condition for a refund of your money, within 45 days of the date of purchase, no questions asked.

  2.We are happy to provide refunds for any defective products or orders that do not arrive. 

  3. We are happy to make an exchange if Our items do not fit or for any reason.

  4.Pet portrait items return policy, pls click here.

    Note:We do not pay the cost of return shipping.

    To initiate a return, exchange or return. Please send the massage with the order number to our email:vip@pawsroad.comOur Customer Service will respond within 48 hours...

3 Easy Steps:


  1. Send your order number and reason to vip@pawsroad.com or go here to contact us. We will respond within 48 hours and help you return the item. This total of steps takes between 2 and 8 days.
  2. Send your return to the email address we give you.
  3. Returns will be processed within 7 days of receipt of your package. The refund will be issued to your original payment account as per your request.
  4. Pet portrait items return policy, pls click here.

Note:Do not send your return to the address on your package. We will inform you of the correct address by email.


If you have any questions, please do not hesitate to contact us.

Our Email Address:vip@pawsroad.com