Return Policy

Return Guarantee

    1.You may return ANY Pawsroad item in new, unused condition for a refund of your money, within 45 days of date of purchase - no questions asked.

    2.We are happy to provide refunds for any defective products or orders that don't arrive.  

    3.We are happy to do an exchange if Our items doesn't fit or for any reason.

    Note:We don't pay for the cost of return shipping.

    To start a return, exchange or refund. Please send the massage with the order number to our email: info@pawsroad.comOur Customer Service will reply you within 48 hours

3 Easy Steps:


  1. Send your order number and the reason to or go here to contact us. We will reply you within 48 hours and help you return the item.This step total takes about 2-8 days.
  2. Send your return to the address that we told you by email.
  3. Returns will be processed within 7 days upon receipt of your package. The refund will be issued to your the original payment account per your request.

NotePlease do not send your return to the address on your package.We will tell you the right address by email.


If you have any questions,Please feel free to contact us.

Our E-mail: